Shipping policy

We currently ship to the following areas:

• All major cities in India
• Metropolitan areas and tier-1 cities
• Selected tier-2 cities
• Remote areas, when the courier serves that PIN

For international shipping, please contact us directly at Bhavyafoodindustries@gmail.com

All orders are processed within 1-2 business days. Processing time includes:

• Order verification and payment confirmation
• Product packaging and quality check
• Label generation and dispatch preparation

Prepaid orders over ₹699 ship free. Below that, delivery is the BigShip quote for your PIN, or ₹60, whichever is lower.

• Cash on delivery is never free. The courier collection fee is included in the delivery charge.
• We do not add any charge beyond what checkout shows.
• If a PIN is not serviceable, checkout will say so before you place the order.

The delivery day for your PIN is shown at checkout. The ranges below are a general guide.

Once your order is shipped, you will receive:

• Shipping confirmation email with tracking number
• SMS updates on major delivery milestones
• Live status on Find an order, using the number and email from your confirmation
• Delivery confirmation notification

• Find an order · status, courier, and tracking

We take great care in packaging your spices to ensure they arrive in perfect condition:

• Food-grade packaging materials
• Sealed containers to maintain freshness
• Protective padding to prevent damage
• Temperature-controlled packaging when necessary
• Tamper-evident seals for security

If you experience any delivery issues:

• Contact us immediately at Bhavyafoodindustries@gmail.com
• Provide your order number and tracking information
• We will investigate and resolve the issue promptly
• Replacement or refund will be provided as appropriate

If delivery fails due to:

• Incorrect address: customer responsible for re-shipping charges
• Recipient unavailable: package will be held at local delivery center
• Refused delivery: return shipping charges apply
• Damaged package: we will replace at no cost

For international orders:

• Contact us directly for shipping quotes
• Customs duties and taxes are the customer’s responsibility
• Shipping time: 7-21 business days
• Subject to destination country regulations

We are not responsible for delays caused by weather conditions, natural disasters, strikes, or other circumstances beyond our control. We will work with our shipping partners to minimize delays and keep you informed.

For information about returns, refunds, and exchanges, please read the Return & Refund Policy. Quick summary:

• 10-day return window from delivery date
• Products must be unopened and in original packaging
• Free return shipping for damaged or defective items
• Refunds processed within 5-7 business days

• Return & refund policy · eligibility, authorization, and refund timelines

For shipping-related questions or concerns:

• Email: Bhavyafoodindustries@gmail.com
• Phone: 8603195757, 7667806807
• Address: SAMRIDDHI CENTRE, MPL, NIRSA, DHANBAD, JHARKHAND - 828201