Return & Refund Policy

1. Policy Statement

FLAVR, a brand of Bhavya Food Industries, maintains a comprehensive return and refund policy to ensure customer satisfaction and compliance with applicable consumer protection regulations. This policy governs all return and refund transactions for products purchased through our official website and authorized channels.

2. Return Eligibility Criteria

Products are eligible for return subject to the following conditions:

• Return Window: Return authorization must be requested within 10 calendar days from the date of delivery
• Product Condition: Items must remain in original, unopened, factory-sealed condition
• Packaging Requirements: Original packaging, labels, and seals must be intact and undamaged
• Documentation: Valid proof of purchase (order confirmation, invoice, or receipt) must be provided
• Acceptable Reasons: Returns are accepted for manufacturing defects, shipping errors, or product quality issues

3. Exclusions and Non-Returnable Items

The following categories of products are excluded from our return policy:

• Products that have been opened, used, or consumed
• Items damaged due to customer negligence, misuse, or improper handling
• Products returned beyond the 10-day return window
• Items returned without original packaging, seals, or labels
• Products purchased through unauthorized third-party sellers or marketplaces
• Items that have been modified, altered, or tampered with (including but not limited to: opened seals, removed labels, repackaged products, or any unauthorized modifications to the product or its packaging)

4. Return Authorization Procedure

To initiate a return, customers must follow the established return authorization process:

1. Contact Customer Service: Submit a return request via email to Bhavyafoodindustries@gmail.com or contact our customer service department at 7667806807 or 8603195757 during business hours
2. Submit Required Information: Provide order number, product details, quantity, and reason for return
3. Receive Return Authorization: Upon approval, a Return Authorization (RA) number will be issued via email. Note: RA stands for Return Authorization - a unique reference number required for processing returns.
4. Prepare Return Shipment: Package the product securely in original packaging, including the Return Authorization (RA) number clearly visible on the exterior of the package
5. Ship to Designated Facility: Return the package to the address provided with your Return Authorization using a trackable shipping method
6. Receive Confirmation: You will receive email confirmation upon receipt and inspection of the returned item

5. Return Shipping and Logistics

6. Refund Processing Procedures

Upon receipt and verification of returned merchandise, the following refund process applies:

• Quality Inspection: Returned items undergo quality inspection within 2-3 business days of receipt
• Refund Authorization: Upon approval, refund authorization is processed immediately
• Processing Timeline: Refunds are processed within 5-7 business days from approval
• Refund Method: Refunds are issued to the original payment method used for the transaction
• Financial Institution Processing: Additional processing time of 3-5 business days may be required by the customer's financial institution

7. Product Exchange Policy

FLAVR does not currently offer direct product exchanges. Customers seeking alternative products may:

• Initiate a return following the standard return authorization procedure
• Place a separate order for the desired product through our standard ordering process
• Contact customer service for expedited handling of exchanges related to defective or incorrectly shipped items

8. Defective or Damaged Product Resolution

In the event of receipt of damaged or defective merchandise, the following protocol applies:

• Notification Requirement: Customers must notify FLAVR within 48 hours of delivery
• Documentation Requirements: Photographic evidence of damage or defect must be provided
• Resolution Options: FLAVR will provide product replacement at no additional cost or issue a full refund
• Return Shipping: Return shipping costs for defective or damaged items are borne by FLAVR
• Processing Priority: Claims for damaged or defective products receive priority processing

9. Order Fulfillment Error Resolution

In cases where incorrect products are shipped due to fulfillment errors:

• Customers must contact customer service immediately with order number and product discrepancy details
• FLAVR will expedite shipment of the correct product at no additional cost
• Return shipping costs for incorrectly shipped items are borne by FLAVR
• At FLAVR's discretion, customers may retain incorrectly shipped items if return shipping costs exceed product value

10. Refund Methods

11. Order Cancellation Policy

Order cancellation is subject to the following terms:

• Pre-Shipment Cancellation: Orders may be cancelled prior to shipment for a full refund
• Post-Shipment Cancellation: Orders shipped cannot be cancelled: standard return procedures apply
• Cancellation Request Submission: Cancellation requests must be submitted via email to Bhavyafoodindustries@gmail.com with order number
• Processing Timeline: Cancellation requests are processed within 24 business hours

12. Quality Assurance and Guarantee

FLAVR maintains the following quality standards and guarantees:

• All products are authentic and sourced directly from certified farms
• Premium quality standards are maintained throughout the supply chain
• Product freshness and aromatic properties are preserved through proprietary cool grinding technology
• Products that fail to meet FLAVR quality standards are eligible for full refund under this policy

13. Customer Service Contact Information

For return authorization requests, policy inquiries, or customer service assistance:

14. Related Corporate Policies

For additional information, please refer to the following corporate policies:

• Shipping Policy - Shipping procedures, timelines, and terms
• Terms of Service - Complete terms and conditions governing use of our services
• Privacy Policy - Data collection, usage, and protection policies

15. Policy Modifications

FLAVR reserves the right to modify this Return & Refund Policy at any time. Policy changes will be effective immediately upon posting to this page. Continued use of our services following policy modifications constitutes acceptance of the updated terms. Customers are encouraged to review this policy periodically for updates.