Return & refund policy

FLAVR, a brand of Bhavya Food Industries, maintains a comprehensive return and refund policy to ensure customer satisfaction and compliance with applicable consumer protection regulations. This policy governs all return and refund transactions for products purchased through our official website and authorized channels.

Products are eligible for return subject to the following conditions:

• Return window: return authorization must be requested within 10 calendar days from the date of delivery
• Product condition: items must remain in original, unopened, factory-sealed condition
• Packaging requirements: original packaging, labels, and seals must be intact and undamaged
• Documentation: valid proof of purchase (order confirmation, invoice, or receipt) must be provided
• Acceptable reasons: returns are accepted for manufacturing defects, shipping errors, or product quality issues

The following categories of products are excluded from our return policy:

• Products that have been opened, used, or consumed
• Items damaged due to customer negligence, misuse, or improper handling
• Products returned beyond the 10-day return window
• Items returned without original packaging, seals, or labels
• Products purchased through unauthorized third-party sellers or marketplaces
• Items that have been modified, altered, or tampered with · including opened seals, removed labels, or repackaged products

To initiate a return, customers must follow the established return authorization process:

• Contact customer service: submit a return request by email to Bhavyafoodindustries@gmail.com, or call 8603195757 or 7667806807 during business hours
• Submit required information: provide order number, product details, quantity, and reason for return
• Receive return authorization: upon approval, a Return Authorization (RA) number is issued by email · a unique reference required for processing
• Prepare return shipment: package the product securely in its original packaging with the RA number clearly visible on the exterior
• Ship to designated facility: return the package to the address provided with your RA using a trackable shipping method
• Receive confirmation: you will receive email confirmation upon receipt and inspection of the returned item

Return shipping cost allocation:

• Manufacturing defects or shipping damage: return shipping costs are borne by FLAVR
• Order fulfillment errors: return shipping costs are borne by FLAVR when incorrect products are shipped
• Customer-initiated returns: return shipping costs are the responsibility of the customer

The designated return facility address is provided with your Return Authorization documentation.

Upon receipt and verification of returned merchandise, the following refund process applies:

• Quality inspection: returned items undergo inspection within 2-3 business days of receipt
• Refund authorization: upon approval, refund authorization is processed immediately
• Processing timeline: refunds are processed within 5-7 business days from approval
• Refund method: refunds are issued to the original payment method used for the transaction
• Financial institution processing: an additional 3-5 business days may be required by your bank

Refund processing timelines vary by payment method and financial institution. Credit card refunds may require 1-2 billing cycles to appear on customer statements.

FLAVR does not currently offer direct product exchanges. Customers seeking alternative products may:

• Initiate a return following the standard return authorization procedure
• Place a separate order for the desired product through our standard ordering process
• Contact customer service for expedited handling of exchanges related to defective or incorrectly shipped items

In the event of receipt of damaged or defective merchandise, the following protocol applies:

• Notification requirement: customers must notify FLAVR within 48 hours of delivery
• Documentation requirements: photographic evidence of damage or defect must be provided
• Resolution options: FLAVR will provide product replacement at no additional cost or issue a full refund
• Return shipping: costs for defective or damaged items are borne by FLAVR
• Processing priority: claims for damaged or defective products receive priority processing

In cases where incorrect products are shipped due to fulfillment errors:

• Contact customer service immediately with your order number and product discrepancy details
• FLAVR will expedite shipment of the correct product at no additional cost
• Return shipping costs for incorrectly shipped items are borne by FLAVR
• At FLAVR’s discretion, customers may retain incorrectly shipped items if return shipping costs exceed product value

Order cancellation is subject to the following terms:

• Pre-shipment cancellation: orders may be cancelled prior to shipment for a full refund
• Post shipment cancellation: shipped orders cannot be cancelled · standard return procedures apply
• Cancellation requests must be submitted by email to Bhavyafoodindustries@gmail.com with the order number
• Processing timeline: cancellation requests are processed within 24 business hours

FLAVR maintains the following quality standards and guarantees:

• All products are authentic and sourced directly from certified farms
• Premium quality standards are maintained throughout the supply chain
• Freshness and aromatic properties are preserved through cold grinding
• Products that fail to meet FLAVR quality standards are eligible for full refund under this policy

For return authorization requests, policy inquiries, or customer service assistance:

• Email: Bhavyafoodindustries@gmail.com
• Telephone: 8603195757, 7667806807
• Business hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
• Corporate address: SAMRIDDHI CENTRE, MPL, NIRSA, DHANBAD, JHARKHAND - 828201

For additional information, please refer to the following:

• Shipping policy · procedures, timelines, and charges
• Terms of service · the agreement when you use this site
• Privacy policy · how we collect, use, and protect your information

FLAVR reserves the right to modify this Return & Refund Policy at any time. Policy changes are effective immediately upon posting to this page. Continued use of our services following policy modifications constitutes acceptance of the updated terms. Customers are encouraged to review this policy periodically for updates.